APP LINKING. 

I HAVE THE SKULLCANDY APP ON MY DEVICE, BUT STILL CAN’T CONNECT USING MY APP-COMPATIBLE PRODUCT.

FOR ANDROID PHONES:

1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available for all Skullcandy audio products here (https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help-) 
2. Please make sure you have enabled Bluetooth and Location permissions for the app. If you have declined Location permissions, for example, you may have to go into the app settings and re-enable. 
3. With location permissions enabled, Bluetooth turned on, and your product connected to your phone, you should be able to link to the Skullcandy App.

WHY DO I NEED TO PROVIDE LOCATION SERVICES ON MY ANDROID DEVICE TO CONNECT MY HEADPHONES TO THE SKULLCANDY APP? 

Android requires that any app that uses Bluetooth also be granted location access. This is because Bluetooth can be used for a lot of things, including tracking location. The Skullcandy App uses it to discover your Skullcandy product and connect to it. If you don’t give the Skullcandy App location access, it won’t be able to find and connect to your product. The Skullcandy App does not track your location or store your data. Please be sure to grant Location permissions to enjoy the Skullcandy App experience!

FOR IOS PHONES:

1. Make sure the product is on and paired with your phone. Check your product user guide for pairing instructions, available for all Skullcandy audio products here (https://info.skullcandy.com/Support?Dest=hc%2Fen-us%2Fcategories%2F360000831554-Product-Help-) 
2. Please make sure you have enabled Bluetooth permissions in the app. If you have declined Bluetooth permissions you may have to go into the app settings and re-enable. 
3. With Bluetooth turned on and your product successfully connected to your phone, you should be able to link to the Skullcandy App. Tip: If you can listen to a podcast or stream music through your headphones or earbuds, you are successfully connected to your phone!)
4. With your Skullcandy App compatible product ready, open the Skullcandy App and link your product through app prompts to use and enjoy in-app features!

MY INDY ANC IS SHOWING A SUCCESSFUL CONNECTION TO THE SKULLCANDY APP BUT NONE OF THE FEATURES ARE AVAILABLE.

THE LATEST UPDATE TO THE SKULLCANDY APP ADDRESSED THIS ISSUE. PLEASE MAKE SURE YOU HAVE UPDATED TO THE LATEST VERSION, LISTED BELOW.

• ANDROID SKULLCANDY APP VERSION: 3.5.5
• IOS SKULLCANDY APP VERSION: 3.5.5

https://support.skullcandy.com/