FIRMWARE UPDATES
WHAT PRODUCTS HAVE A FIRMWARE UPDATE AVAILABLE?
There is a firmware update available for the following products:
- Grind
- Grind Fuel
- Push Active
- Sesh ANC
- PLYR
HOW DO I KNOW IF MY PRODUCT HAS AN UPDATE AVAILABLE AND HOW DO I ACCESS IT?
There are two ways to know if your product has a firmware update available:
- App Banner Notifications
- "Update" button on the Product Card
WHY CAN’T I START THE FIRMWARE UPDATE?
Make sure all of the requirements to start the update have a green checkmark next to them. The requirements are listed below:
- Your earbuds/headset must have at least 25% battery
- Your phone must have a network connection (internet access)
- Your phone must have at least 30% battery
- Both earbuds must be connected to your phone and the Skullcandy App
If one of these requirements is not met, you’ll need to:
- Meet the requirement
- Charge your phone or earbuds/headset
- Connect both earbuds
- Connect to a network
- Leave the update
- Access the update again
THE UPDATE FAILED, WHY AND WHAT DO I DO?
There are a number of reasons your firmware update may fail. A few of the most likely reasons are a phone call interrupted the update, the earbuds lost connection during the update, or the app was closed during the update. Whatever the case may be, there will be a notification with some instructions to follow before trying again.
- Place your earbuds in the case and close the lid. Wait about 5 seconds, then take them back out. Once they connect with the Skullcandy App, try the update again.
- If the update fails again, put the earbuds in the case and close the lid. Then force close the Skullcandy App. Launch the Skullcandy App and remove the earbuds from the case. Once they are connected with the Skullcandy App, attempt the update again.
WHAT TO DO FOR BEST RESULTS
For the best results while updating your product’s firmware:
- Force close all other apps
- Do not leave the Skullcandy App open during the update
- Keep your phone unlocked during the update
- Do not power down your earbuds during the update or put them in their case
https://support.skullcandy.com/